Welcome Visit 101

So, how does this work?

Homeward teams up with your health plan to help you get care close to home. We give extra support beyond your regular doctor’s office—like visits at home, video calls, or care at one of our clinics (if there’s one nearby).
‍
It all starts with a Welcome Visit, where we get to know you and your health needs.

What happens at the Welcome Visit?

Once your visit is confirmed, we’ll send you an email and/or text confirmation with a link to complete pre-visit forms.

You’ll receive email and/or text reminders a week before your visit.

A Homeward care navigator will call you a few days before the visit to make sure you’re ready.

During your welcome call, your care navigator can explain your health plan benefits, such as:

Free gym access
Over-the-counter medications

If needed, they can also assist with medical equipment, including:

Oxygen
CPAP machine

A local care navigator will visit you at home.

They’ll bring a Welcome Visit packet with helpful information for you.

They’ll do a few basic health checks, like your blood pressure and height and weight.
‍
They’ll also confirm which pharmacy you use, where you get lab tests, who your primary care doctor is, and any other doctors you see.

During the visit, your Homeward provider will go over:

Any check-ups or screenings you may need
The medicines you take
Any health conditions you're being treated for
Any allergies you have
Any health questions you want to ask

They’ll also talk with you about:

Any recent surgeries or medical procedures
Visits to the ER or hospital stays
Any upcoming or recent doctor or specialist visits
Your family’s medical history

We take time to listen, learn about you, and understand the support you may need.

Homeward shows up in many ways.

We come to you in the comfort of your home

Our local care navigators, who live right there in your community, can come to your home and meet with you in person. And they’ll help launch the virtual provider part of your visit.

Learn more -->

Curious how a virtual visit works?

Virtual visits shouldn’t feel intimidating. We promise it’s easier than you think.

Learn more -->

Come see us in person at one of our clinics

Did you know that we have actual clinics, a brick and mortar office, where you can come see us? You can schedule your welcome visit or any ongoing visits that may be needed as part of your care plan.

Learn more -->

What’s great about this visit?

You’ll get about an hour of one-on-one time with your care team, between your care navigator and provider.
It’s a great way to get to know them, so if you need help in the future, you already have a trusted team ready to support you.

"All this man wanted was to know his life mattered. I feel that making sure he knew he could reach out made the world of difference to someone that often feels like no one is listening."

- Amber, Homeward Care Navigator

Photo for illustrative purposes

"She took the time to listen carefully to my concerns and provided a number of thoughtful, practical suggestions tailored to my situation—particularly valuable given that I live in a rural area with limited access to health care services."

- Richard, Homeward Member

Photo for illustrative purposes

Understanding your needs, together

Your Homeward provider will also do an overall health review to see how we can best support you. This visit helps us understand your needs and gives you a chance to ask questions too.

Answers, adjustments, and second opinions

Your provider may find that you need a different medication or a change to what you're taking. You can also ask questions—like how to take your meds or use an inhaler the right way. If you’ve had a health issue with no clear answer, this is a good chance to get a second opinion.

"The member was crying tears of joy that someone was actually taking the time to help her and listen to her. She said she felt like she had hope again after the visit."

- Rheann, Homeward Care Navigator

Photo for illustrative purposes

"I feel so much better with Homeward coordinated care. I am alone, in a new place, and hearing impaired. I was getting to feel very hopeless about my healthcare. Now I have help navigating healthcare. It means so much!"

- Margo, Homeward Member

Photo for illustrative purposes

You don’t have to manage your health alone

If you need to see a specialist, your care navigator will help you find one. Dealing with a chronic condition? We’re here to help you stay on track and feel your best.

Bridging you to care and next steps

Homeward's care team will build a bridge between us, you, and your PCP.

Learn how here

By the end of the visit, your care navigator will:

Identify any needed clinical and community support services
Begin working to get those services in place for you

You'll receive:

A summary of your visit
A list of any agreed-upon next steps or "to-do's"

Your care doesn’t stop after the visit

After your visit, your care navigator or provider may check in with you in the weeks ahead.

Think of us as an extra set of eyes—here to support you and work alongside your main doctor, especially after an ER visit, hospital stay, or any other health need. We’ll keep your doctor updated every step of the way.

Did you know?

Once your have your first visit with us, you'll get access to Homeward's 24/7 Care support. You can talk to a nurse or doctor anytime, any day of the week when you need help fast.

We’re here for you on your path to better health

Homeward is here to help connect you to the care and community resources you need. We know life can change quickly, so keep us in your back pocket—for the small stuff, the big stuff, and everything in between.

Are you interested in getting started with Homeward?

Call us at 844-670-2273 to get your Welcome Visit scheduled Monday through Friday, 7 a.m. to 7 p.m. EST.

Contact our team

TTY users, call 711

Homeward shows up in many ways.

We come to you in the comfort of your home

Our local care navigators, who live right there in your community, can come to your home and meet with you in person. And they’ll help launch the virtual provider part of your visit.

Learn more here -->

Curious how a virtual visit works?

Virtual visits shouldn’t feel intimidating. We promise it’s easier than you think.

Learn more here -->

Come see us in person at one of our clinics

Did you know that we have actual clinics, a brick and mortar office, where you can come see us? You can schedule your welcome visit or any ongoing visits that may be needed as part of your care plan.

Learn more here -->